Frequently Asked Questions

When can I see a doctor or nurse ?

Doctor appointments are available Monday to Friday 9.00-12.00 and 13.30-16.45. Nurse clinics are available each week day 9.00-12.00 and 13.30-16.45. We prefer to avoid pre-booking routine appointments for a Friday, this can be one of our busiest days and we like to keep several appointments open for urgent cases only.

Will I be charged for an appointment ?

Yes - most appointments will incur a cost. The charge will depend on the nature of the appointment. A full list of charges is available at the reception desk or feel welcome to ring us before your appointment for confirmation of charges.

Can you send out accounts?

We prefer that all charges are paid on the day, either by eftpos, cash or cheque. We do not accept credit cards. Casual patients or patients with a previous bad debt, are required to pay prior to their consultation

If you have a previous good credit history and you have pre-arranged an account with our practice manager then yes we can out an account. If your bill is put onto your account, then you forfeit the $5 prompt payment discount. Accounts need to be paid off by the 20th of the following month. You have the option of paying your account by Internet banking, our account number is included on your statement. Note: We do have a Bad Debt Policy, any accounts that remain unpaid will be referred onto Baycorp for debt recovery. 

Our practice manager would be happy to discuss other payment options with you. Some of our patients have found it beneficial to set up a regular direct debit to us, for a pre-agreed amount. This money is paid off against your account, and you can even build up some credit on your account. Monthly statements will be sent to you regarding the balance of your account. Small and regular payments into your account can take away your worries of having to pay a lump sum consult fee on the day, especially if you are working to a tight budget.

What do I do if the Centre is closed ?

Ring our clinic on 03 248 7146 and further details will be provided (also click on this link). Don't forget if it is an emergency ring 111.

What if I need a repeat script ?

Repeat scripts are for enrolled patients only and for ongoing medications. You need to contact us before 11.00 and give us at least 48 hours' notice (don't forget to allow extra time at weekends and holidays). Remember that Lumsden Pharmacy no longer has an on-site Pharmacist. You will not be given a repeat script if you have not been seen by Lumsden Medical Centre within the last 6 months. There is a charge of $10.50 for each repeat script.

I am new to the area - can I make an appointment to see a doctor ?

We are a busy practice covering a large rural area and are therefore only able to see our enrolled patients (except in emergency situations or when a person is away from home and has no immediate access to their own GP). If you are likely to be living in the community for over three months it may therefore be in your interest to enrol with us. You will be asked to complete an enrolment form to enable us to record details such as your address and date of birth.

My friend is visiting from Auckland and is feeling unwell - can she make an appointment to see my regular doctor ?

If he / she is a short term visitor to our area and has no immediate access to health care, he/ she will be offered the next available appointment as a casual patient. This will incur a non-subsidised casual fee.

Lumsden Medical Centre, 58 Garden Street, PO Box 20, Lumsden, Southland, New Zealand

Tel: +64 3 248 7146